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fraud shield
Common Fraud Risks to Watch
Out For
At Kashu, we’ve built our platform with industry-leading safeguards, but the first line of defense against fraud is you. Fraud Shield is here to help you recognize, prevent, and respond to scams — so you can use Kashu with confidence.
Never Use Someone Else’s Information
- Do not enter anyone else’s credit card information into Kashu.
- Do not connect a bank account that doesn’t belong to you.
- Only use your own verified payment methods — violations may result in account closure.
If you ever suspect fraud or unauthorized activity on your account, please contact us immediately at help@kashupay.com.
Be Mindful of Your Spend
- Always keep track of how much you’re moving through your card.
- If something feels off — pause and double-check before proceeding.
- Remember: staying in control of your spending is the best way to avoid mistakes or unwanted fees.
Verify Suspicious Activity
- If your bank reaches out to verify a purchase, take it seriously.
- Always confirm the transaction with Kashu Support to make sure it’s legitimate.
- Don’t ignore fraud alerts from your bank — they are often your first warning sign.
Watch Out for Social Engineering
- Never share your Kashu login or verification codes with anyone.
- Scammers may impersonate “Kashu Support” — remember, we will never ask for your password.
- Be cautious of anyone offering to “move money for you” in exchange for fees, favors, or personal access.
Keep Your Devices Secure
- Use strong, unique passwords and update them regularly.
- Enable biometric logins (Face ID, fingerprint) for added security.
- Avoid using public Wi-Fi when moving large sums of money.
Spot the Red Flags
Be on the lookout for:
- Unexpected requests to “test” a transaction for someone else.
- Offers that sound too good to be true.
- High-pressure tactics pushing you to move money quickly.
What To Do If You Suspect Fraud
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What To Do If You Suspect Fraud
Stop immediately — Don’t send any additional funds or respond to further messages.
Review Your Activity — Check your account for unusual charges and contact us at help@kashupay.com.
Secure Your Account — Our team will investigate, lock down your account, and escalate to your bank if needed.
Our Commitment — Fraud Shield is our promise to keep Kashu safe, transparent, and secure for every user.
